Frequently Asked Questions

• What is VoIP?

  Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet rather than over traditional phone lines. Speech is converted to packets of voice data which are sent over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.

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  How do you make calls over a VoIP connection?

  The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.
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  What are the benefits of VoIP?

  VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also far more versatile than analog telephony with features such as voicemail-to-email, find-me/follow-me and simultaneous ring that can be managed from an online interface.

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  Why should I choose a VoIP phone service?

  VoIP is a great way to reduce phone bills and to improve the professional appearance of a small office. Many features are included, such as Auto Attendants, Dial-by-Name, Virtual Departments and Call Queuing. These features can make the customer facing presence of a small business much more streamlined, professional and efficient.

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  Do you have ring groups/call groups/virtual departments?

  Yes. We have a Call Groups feature that rings multiple extensions simultaneously.
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  How many phone lines do I get with your service?

  You will typically have enough channels to handle all extensions in your office. Depending on your actual plan, and the numbe of extensions this may vary, but we can always get you what you need. New accounts can start as small as a single extension and grow indefinitely.

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  How much Internet Bandwidth do I need?

  Each active call with VoxECall requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.

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  How much technical skill is required to set-up and use the service?

  Virtually none. The IP phones are plug and play and will arrive ready to make and receive calls the instant they’re plugged into a broadband connection, right out of the box. The account settings can easily be administered from our user-friendly online interface.

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  What software do I need to install?

  None. VoxECall’s service is entirely web-based and can be accessed from any internet browser.
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  How can I know whether VoxECall is a good choice for my business?

  Any small business with broadband access that is looking for an affordable, flexible and reliable phone system and service is potential fit for VoxECall. You can speak with one of our expert Business VoIP Consultants to determine whether VoxECall would be your best decision.

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  What is VoxECall Hosted-PBX?

  VoxECall PBX replaces traditional on-premise phone systems and analog phone service by hosting the phone system on remote servers and sending calls over the internet using Voice over IP (VoIP) technology. The system is managed from an online interface, and the only equipment required are the IP phones that plug directly into a broadband connection. This saves small businesses money: on the startup cost, on phone system maintenance, and up to 80% on phone bills, as well.
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  Does VoxECall Hosted-PBX replace my phone system?

  Yes, it replaces expensive and outdated phone system hardware and eliminates the need to buy new equipment. However, it is possible to keep at least one old POTS (plain old telephone system) line for things like back up, alarm systems, and faxing.
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  How does VoxECall compare with residential VoIP services?

  Residential VoIP service providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). VoxECall provides business grade phone service through the use of IP phones along with phone system functionality such as auto-attendant, music on hold and call transfer.
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  What do I need to use VoxECall Hosted-PBX?

  All you need is a high speed internet connection and an IP phone. Soft Phones (a software program that emulates a telephone key pad) can also be used in conjunction with a headset and a computer.
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  What kind of support services does VoxECall offer?

  VoxECall offers live Customer Care between 9 AM and 9 PM EST Monday through Friday. All support personnel are highly trained professionals in our Austin, TX headquarters.

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  What are the different payment options?

  VoxECall accepts credit card payments for all startup and monthly services.
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  Will my existing phone service be interrupted during the set-up of VoxECall Hosted-PBX?

  No. VoxECall understands that your phones are the lifeblood of your business, so we take every precaution possible to ensure porting your phone numbers from your current provider to VoxECall is a smooth and seamless transition.
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  How much does service with VoxECall cost?

  Unlimited national calling extensions start at $39.95 per month, but it is best to contact a VoxECall Business VoIP consultant for a custom proposal. Not all extensions and calling plans are used the same, so VoxECall works with each customer to provide custom options.

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  Can I switch my current toll free number to VoxECall?

  Yes. Porting your toll free number to VoxECall may take up to 20 business days, but it will be completed without any service interruptions.
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  Do I “own” my number? Can I keep my toll free number if I choose to cancel?

  Yes, you can take any phone number with you to a new provider should you choose to leave VoxECall for any reason.
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  How are minutes used and how much do they cost?

  There are no minute-based charges with VoxECall's unlimited plan when calling within the continental U.S. and Canada.
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  Can I forward calls to my mobile device?

  Yes, VoxECall's service will allow you to forward calls to your mobile device or any other phone number. In addition, we can quote the addition of your mobile device as an extension of your overall system. Prices for mobile extensions are typically much less per month than a regular extension.
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  Do you offer conferencing options?

  Yes, every extension comes with 3-way calling included. A conference bridge for up to ?? callers is available as an additional feature.
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  Do you support 911 emergency services?

  Yes, VoxECall is fully compliant with all 911 emergency service regulations.

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  Does VoxECall support extension dialing?

  Yes of course. Extension dialing is what makes a PBX. Extension dialing is always FREE.
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  How do I check my voicemail?

  You can check your voicemail in 3 different places: 1. Directly from your IP phone. 2. By calling in remotely and entering your PIN. 3. By email though voicemail-to-email.
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  Do you offer equipment leasing?

  Yes, VoxECall includes equipment leasing as an option.
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• How do I report a problem that I have with VoxECall?

  The Customer Support team is available from ?am to ?pm Central Time, Monday through Friday and trouble tickets can be opened 24/7/365 on our online support pages.

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  What is the difference between analog and VoIP phones?

  Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the Internet.
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  Do I need a phone line or special equipment to make this work?

  All that is required is a broadband connection with a modem and a router to use VoxCall's Hosted-PBX service.

Call (512) 354-1456 to speak to one of our
Business Consultants today.